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Terms of service


We want you to love what you ordered, but if something isn\'t right, let us know. You can return or exchange items purchased online by mail or at Toy Chest within 30 days of your order date and with your packing slip.  All gift returns may be for store credit only; no cash refunds are available.

For mail-in returns:

  • Repack the item in its original box.
  • Write \"return\" at the bottom of the duplicate packing slip provided in your shipment and include it with the items you are returning.
  • Consider insuring your package in case it is lost or damaged in transit. Toy Chest cannot be responsible for items that do not arrive at our store.

Mail your return with the appropriate postage to:

Toy Chest
Attn: Return Department
975 Farmington Ave
West Hartford, CT 06107

If you no longer have your packing slip, please email us (info@toychestwh.com) or call our store at 860-233-5559 to obtain your order number. A packing slip or order number must be included in your return.

We will email you to confirm receipt of your return package. After we have received your return, inspected it, and approved it as an eligible return, we will issue your refund or merchandise credit in the appropriate amount.

If you have any questions, don\'t hesitate to call us at 860-233-5559.

Please note: To be accepted, items must be in their original purchase condition, including the original product packaging, manufacturer\'s containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer\'s containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns must meet these requirements to receive a credit or refund.


Toy Chest is committed to protecting the privacy of visitors to this site (the \"Site\"). The only uses of the information collected is to service orders and make improvements to our website to better serve our customers. Please review the following policy information to learn how Toy Chest protects all customers\' personal information. This Privacy Policy applies to the Site. This Privacy Policy does not apply to other web sites to which we link. 

Protecting customer information:
When placing an order at Toy Chest, personal information is encrypted using SSL (Secure Sockets Layer) technology and is then transmitted over a secure server using Authorize.net.  Toy Chest does not store any payment information on our site.  Payment information will need to be reentered every time you visit and make a purchase. To verify our security, Toy Chest posts an Authorize.net Verified Merchant Seal throughout the site. 

Only when a customer places an order does Toy Chest need to know customer information such as name, email address, mailing address, credit card number, and expiration date. This information allows us to process and fulfill orders, as well as notify customers of order status. 

Third parties:
Toy Chest will never sell, trade, rent or give individually identifying information to third parties, ever! We only use the collected personal information to process orders, deliver orders, contact customers regarding questions about orders, and improve the website to better serve our customers. The Site contains links to other Web sites that Toy Chest is not responsible for content or privacy practices on those third party Web sites. You may wish to review their respective privacy policies, as well.

Use of Cookies 
Cookie technology can provide you with tailored information while visiting a Web site. Cookies are data elements that a Web site can send to your browser and are stored on your system. Some Web site pages use cookies to better serve you when you return to our Site. The Site cookie sent to your address contains your selected on-line settings for visiting the Site. The Site does not store individual names, email addresses, street addresses, credit card numbers, or phone numbers in cookies placed on your computer. However, the Site does collect non-identifiable information from visits to our Site to help us provide better customer service. For example, we track the domains people visit and we measure visitor activity on the Site, but we do so in ways that keep personal information non-identifiable. Toy Chest uses this data to analyze trends and statistics and to help us provide better customer service.

In addition to downloading and installing the latest version of your favorite browser, you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. For more information, please see \"How to work with Cookies\" within the help section of your browser.